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Help & Support

Get help with AI Passport, report an issue, or suggest what would make it more useful.

Contact Us

For account issues, billing questions, or general support:

Email Support

Report a Bug

Found something broken? Include your browser, what you were doing, and what happened vs. what you expected.

Report a Bug

Request a Feature

Tell us what you are trying to accomplish, how you handle it today, and what would make AI Passport more useful.

Request a Feature

In exploration

Potential future Pro capabilities

These are ideas we are evaluating, not included features or delivery promises. Your requests help determine what earns priority.

  • Personal API access: connect approved workflows through scoped, revocable API keys.
  • MCP connections: make selected vault context available to compatible AI tools with explicit permissions.
  • Multiple vaults: keep personal, business, client, and project context separate.
  • Shared vault access: invite collaborators with clear read, write, and delete permissions.

FAQ

Is my vault data used to train AI models?

Nextera Consulting does not train its own AI models on customer data. AI Passport does not control how an external LLM provider handles content you choose to submit. See our Privacy Policy.

How do I export my data?

Open Settings → Data & Security to download your vault as JSON or Markdown.

How do I cancel my Pro subscription?

Open Settings → Billing → Open Billing, then choose Manage Billing → Cancel subscription. Access continues until the end of your billing period.

What's the difference between categories and items?

Categories are folders for organizing context (e.g., "Company", "Projects"). Items are the actual context entries within a category (e.g., your company description, a project brief).

How do I use my vault with an AI?

Go to Generate → select the categories you want → copy the distilled context prompt → paste it into any LLM (Claude, ChatGPT, Gemini, etc.).

How does Import Context work?

Paste source material, choose where it belongs, copy the structured request into an LLM, then review its JSON proposal before saving changes.

How do I download my data?

In Settings → Data & Security, export your vault as Markdown or portable JSON, or download a separate account-data JSON file with account metadata, legal acceptance records, and all vault records. Provider-held records are not included.

What happens if I delete my account?

When account deletion completes, AI Passport deletes active account and vault records and cancels active subscriptions immediately. Separate provider records, logs, and backups may remain under provider policies. See our Cancellation & Refund Policy.