Terms of Service

1. Acceptance

By creating an account or using AI Passport, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you disagree, do not use the service. These Terms form a binding legal agreement between you and Nextera Consulting.

2. The Service

AI Passport is a structured context vault for LLM (large language model) workflows. We provide tools to organize, store, and export context for use with external AI systems. The service is operated by Nextera Consulting, Chicago, Illinois, USA.

3. Accounts

• You must be at least 16 years old to create an account.
• You must provide accurate, current registration information.
• You are responsible for all activity under your account and for keeping your credentials secure.
• Notify us immediately of unauthorized access at consulting.nextera@gmail.com.
• One account per person. Shared or bulk accounts are not permitted.

4. Acceptable Use

You may not use AI Passport to:

• Store or process content that violates applicable law or third-party intellectual property rights.
• Upload malware, exploit code, or content designed to harm systems or individuals.
• Attempt to access other users' data, bypass authentication, or probe security vulnerabilities.
• Scrape, reverse engineer, or extract source code or proprietary algorithms.
• Use automated tools to access the service at rates that degrade performance for others.
• Resell or sublicense access to the service without written permission.

Violations may result in immediate account suspension without refund.

5. Your Content

You retain full ownership of all content you upload. By storing content with us, you grant Nextera Consulting a limited, non-exclusive license to process it solely to provide the service. We do not use your content to train AI models (see our Privacy Policy § 3). You are solely responsible for ensuring your content does not infringe third-party rights or violate laws.

6. Billing & Payments

• Paid subscriptions are billed monthly via Stripe. By subscribing you authorize recurring charges.
• You may cancel at any time from your billing portal; access continues until the end of the current billing period.
• We do not offer prorated refunds for partial billing periods.
• Failed payments may result in service downgrade to the free tier after a grace period.
• Prices may change with 30 days' advance notice via email.
• All prices are in USD and exclude applicable taxes, which are your responsibility.

7. Service Availability (SLA)

We target 99% monthly uptime for the AI Passport service, excluding scheduled maintenance and events outside our reasonable control.

• Scheduled maintenance will be announced at least 24 hours in advance when possible.
• We do not provide uptime credits or SLA remedies for downtime events.
• The service is provided on a commercially reasonable effort basis.
• We reserve the right to modify, suspend, or discontinue features with reasonable notice.
• We are not liable for downtime caused by third-party infrastructure (Supabase, Vercel, Stripe).

8. DMCA & Copyright

If you believe content on AI Passport infringes your copyright, send a DMCA takedown notice to consulting.nextera@gmail.com with: (1) identification of the copyrighted work, (2) identification of the allegedly infringing material, (3) your contact information, (4) a statement of good faith belief, and (5) your signature. We will respond within 10 business days.

9. Termination

We may suspend or terminate accounts that violate these Terms, with or without notice depending on severity. You may delete your account at any time from Settings → Security → Terminate Account. Upon termination, your data will be deleted per our Privacy Policy.

10. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, uninterrupted, or meet your specific requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Nextera Consulting's total liability for any claims arising from or related to these Terms or the service shall not exceed the greater of (a) the total amount you paid in the 12 months preceding the claim, or (b) $10 USD. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities.

12. Dispute Resolution & Arbitration

For any dispute arising from these Terms or the service, we first ask you to contact us at consulting.nextera@gmail.com so we can resolve it informally.

If informal resolution fails within 30 days, disputes will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Cook County, Illinois. You waive the right to a jury trial and to participate in class action litigation. This arbitration clause does not apply to claims for injunctive relief or intellectual property disputes.

13. Governing Law

These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-law principles. For users in the EU/EEA, mandatory consumer protection laws of your country of residence also apply.

14. Changes to These Terms

We will notify users of material changes via email at least 14 days before they take effect. Continued use after notice constitutes acceptance. If you disagree with changes, you may terminate your account before the effective date.

15. Contact

Nextera Consulting · Chicago, Illinois, USA · consulting.nextera@gmail.com